Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Damaged package. Still the speaker is in one and without any harm. Everything inside the box is ok and no signs of damage. Had problems with tracking, asked the store for more and accurate information - returned only an auto-generated answer. Purchased on 23.11, received by me on 18.12. About the speaker... WOW, it's loud, it is very loud. Installed the app too. Very satisfied by this speaker.
Good to quality, good sound, I'm happy with the purchase, and I want another!
Very wonderful. The non-leather. Sound shes lead. Tiger Tops you owe it to yourself.
Well received Order one-month only arrived in four key Bluetooth connection to work during the test's day Sound and sought after four key Bass is rich in nicer But shipping is too slow to
Super Fast delivery. Quality product and clear sound. I recommend the store and the product. I will write additional feedback after 2-3 months.
Got in 1 month. The Russian post sent the wrong office. Six days were mixed up in my office. Distance 2-3 km. I can not mouth!!! Packing without damage, column too. A few words by sound-the sound is more "accurate" than spectacular, like JBL. Excellent work on high frequencies, high detail of sound throughout the range. Low is, but not as "distinguished" and spectacular as the above-mentioned competitor. In my opinion, the column is more suitable for vocals, guitars, jazz, etc. You can download the app on the phone and adjust the equalizer "for yourself", there are also preconfigured filters. If the program closes, the settings are saved!!! It is very convenient! Even from the browser loses with these settings. The application shows how charged the battery is, and you can adjust the volume. A little noise is heard when connected via BT, when there is no music, I do not bother. Through aux I have not yet listened. In general, I'm happy with the purchase!
The column came crumpled in torn packaging. There was no protection just put in the package. Raised dispute алижкспрессс reverted 30% ..
Would say like more box, quality Anker is congratulations that sound and reproduced in motion +. Super recommend, anyone can buy without fear.
Column fire, I did not expect another from Anker. Three years I am a fan of this manufacturer. This is the third column (mini gift, pro barbaric use) I still took the headphones large and small. With this column motion + old tracks sounded new.
I am very satisfied with the product. Recommend the product is the AliExpress website, very correct with your customers great site❤
Arrived in 12 days, was not taxed nothing. Much better than the JBL Extreme 2, compared with a friend, the Anker motion + is much more clear audio, undistorted, box with high fidelity and sound clarity.
She very bigger sound core pro, the sound it is perfect, is more high, and her stuff is great, not to mention beautiful
The box is very good, arrived in perfect condition, I already have a soundcore 2 bought here too, but this is better, as the battery still will test, bought in 11/11/20 paid R$ 419,69 ticket, arrived very quickly, paid day 13/11/20 arrived day 27/11/20 in Sao Paulo beautiful view, I even left another after 11/11/20 still was cheaper R$ 385,00 with a coupon discount there, will test more tested very little still, after I leave a comment.
Sensational sound box, no doubt was the best purchase made in 2020, very satisfied with the quality that this box has, clean, durable, good bass, finally, only positives.
Excellent column, just super. It sounds fine, loud, juicy, high quality, the bass make the soul get involved. Works for a long time. I 've been chasing for a few days hours for 4-5, still not discharged. Downloaded and installed the application, opened additional possibilities for setting up эквалайзера. Acoustics three-way: two high-frequency heads, two medium-frequency and one low-frequency. The bass reflex really works, that is, it is correctly counted and built. To the touch is pleasant. About Waterproof I do not know, but clearly moisture-proof. Comes with USB tyoe-C and aux wires. On the bottom side are chain silicone legs. Recommend.
The box arrived battered, they should pay more attention to that as I am not the only one to report this. I was coming with your accessories now to see how that sounds.
Great product, really clear sound. The package was opened by customs but I didn't have to pay taxes. Arrive after 2 month but Ok
He arrived in a month and 10 days in Valparaiso, Chile. Very good speaker was worth the wait every damn second
Excelente calidad de sonido, lo malo que tardo mucho en llegar por motivos del COVID-19. La comunicación con el vendedor fue muy buena, incluso extendió el periodo de protección de la compra... Recomiendo sin lugar a dudas comprar en esta tienda.
Exelente sonido, venia con un cargador doble de regalo. llego relativamente rapido tomando en cuenta las circunstancias.