Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
All correct.
The product delivered very fast and exactly as advertised. Only downside is the fact not connect with the application of colmi, connecting up only with the app H band.
topppp
Watches are cool. Like everything works. I did not like that there is no QR code in the clock itself, only on the paper. Ooooooo long sent, somewhere 11 days. Delivery just over a month in Mo. packing is bad.
For this order was fast, but have two order Watch zeblaze before and not anything
Delivery was super fast and the product arrived without problems and working perfectly. Now the watch is like a smartband. Beteria my is lasting 5 days, this because the watch monitor heartbeat 24h and in a range of 5 in 5 minutes, has the option to cancel this continuous monitoring or even modify these intervals.
produto de qualidade corresponder ao custo e benefício não fui taxado foram cerca de 10 dias úteis da postagem até o recebimento de minha casa parabéns e sucesso a empresa Colmi.
I liked the watch, for such a price just fire. About the sensors: the Pulse shows exactly. 3 times measured with the omronov tonometer, always coincided. Blood pressure, vrët (shows lower than tonometer). I can't say anything about oxygen in my blood, compare it, and so it shows. I had 96 to 100 in the evening. About the Russian language in the menu of the clock, that is it! Download the app by QR code in the instructions pair with the phone and all the time, the clock is synchronized language Russian. The app itself is also Russian. Quite convenient, you can customize everything you need. Screen quality, colorful. I liked it. Time can be viewed without pressing the button, just turning the hand with the watch. Sensitivity is adjustable. I did not like it (not cretic) that they do not make any sounds in the clock! Only vibration. Before these were the deshmanian watches, so they were flying melodies. Shipping is long, but it is our mail. A week only at customs spilled. Packing standard. Sent the store would very much
Perfect!!!
Добрый день , Часы шли одиннадцать дней все отличного качества ,работает хорошо , есть недостаток выбранный вами циферблат меняется каждый раз нет фиксации какую выбрал
The clock came to the Sverdlovsk region in 26 days, workers and charged, ahead and зади in films were, after pairing with phones (app downloaded from QR code), the interface became Russian language, everything is on an intuitive level You can master the function in 10 minutes, looks beautiful, the brightness of the screen is enough in home lighting, Functionality is tested, we will complement the review after a month of use.
All in good order received. All funktioneerd good
Excellent product, very complete, great (price), very light, like! Cost-Effective great!!! Arrived in 21 days in sp. Recommend!!!
Very good so far, spectacular this smartwatch.
Excellent Product Launch, great confirmations and functions finish quality am satisfied with the smartwatch new.
Excellent item better than as described buy 2 very good investment
Simple, beautiful and very helpful. Am loving it.
Description exact. The order came quickly. All measurements work. Quality is good. Straps with a latch, change in a couple of seconds. I do not find the first hours, I recommend the store.
I'm in good shape. I still don't open the box. But at least I don't get broken or crushed.
Posted on 05/10/2020, arrived on 21/10/2020. Second Watch buy this store. Like the first bought (land 1), and like this too. Each with its characteristics… Recommend the store.