Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Order arrived quickly. Quality is satisfied, work with Samsung and iPhone 6 s, there are no interruptions. Recommend!!!
Delivered headphones by courier to the house one day after the order. The package is sealed, it's early-a gift to Ng. Appreciated while in advance.
Thanks for the early shipment here in Saudi Arabia, it's more the we expect. the package is very carefully wrapped and the box are elegant. it's good for a gift for your love ones. Looking forward in a coming days for a new products of Baseus that to be ordered.. I recommend the store % for the durability of the item.
item received in good condition.
Bon
The sound is good. The battery lasts well. Fit in ear not hurt.
I did not expect, but for such money quality at altitude! Bass is! I'm happy, work fine, thank you!!! Personally, I sit perfectly, do not shake at all. I am very pleased!
19 days delivery IML, sound normal, quickly connected.
Great ears! Came fast
Great earphones. I bought this on 11.11 sale in great price. It's great quality. Very well packed, fast delivery. Sound is good. I can easily take a phone call on it. Comfortable and good looked. :) Thank you so much!
Delivered by courier on the fifth day after placing an order. Headphones were satisfied. At first, I could not connect them to the iPhone-I had to reset the settings of the headphones: Each earphone unstuck the film, closing contacts, put them in the case, with open lid pressed and held 5-7 seconds reset button (front case), after that, the LEDs in the headphones began to flash, closed the cover of the case, Went into Bluetooth settings and turned on the device search, opened the case cover and the headphones displayed in the list of available devices-even password 0000 did not have to enter.
Have reached quickly, but unloaded-thought that are defective. Rubber bands spare are in the same size what these founded ie terribly small.
Good working. very fast delivery.
Got everything perfectly quickly thanks to the Packer
Very good quality, it holds perfectly, you can sport with them, they don't bother and they listen perfectly
Delivery to Ekaterinburg. The sound is excellent. On the ears keep perfectly, no pain. The ability to listen to one earphone. Baseus W17 sports Bluetooth wireless headphones only for listening. On water resistance I decided not to check.
In the Street 12 dnev. I do not rub it, ale on the viglade Duge garnya!
Liked it. Very well sound for Bluetooth headphones. Cost their money for 100%
Headphones fire!!! Comfortable... Sound of norms, Bass is, up to SPB weeks two
Ses performansı fiyatına göre yeterli. Tavsiye ederim.