Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Very beautiful product, really like the picture, am still testing and have a possible criticism regarding battery, at first it lasted 1 day and half only, not know if is normal, expect it to last at least about 5 days Hope is not with the battery problem
Super fast, good watch
Receive the full product within a month and 5 days, the packaging is good and there are no scratches The clock screen is relatively good not the best but practical The battery after testing it for two hours is OK The shape and exterior are stylish The clock is generally good for its options along with its price Good store fast shipping and respond to messages
Наконец то получил свои часы. Ехали 3 месяца даже защиту пришлось продлевать. Часы не плохие. Приложение установил, часы подключились быстро. Перевод в часах приложении корявый но понять можно. Из 23 циферблатов приличных 2-3. После первой зарядки проработали 4 суток. Индикация зарядки не информативная, утром показывало 50% к обеду 25% а после обеда выключились совсем. Продавец на сообщения отвечает. за свои деньги нормальные часы. Варианты циферблатов и доступные для уведомлений приложения прилагаю в фото.
좋은 품질 사용하기 편안
Excelente producto
very good
Bonito smartwatch. Chegou bem embalado, sem danos internos. O produto é como descrito no anúncio. Recomendo!
Finally, today I received an hour. We drove to Ukraine for 46 days, davolno!, the track was tracked all the way. We came completely discharged. The first impression is very good. It looks more expensive in real life than it is, especially with a metal strap (ordered here). Lungs are not large. The screen is very bright and high-quality, the touch is sensitive, the screen takes up the entire area of the glass, there is no black blank bezel, unlike other models of the same price category where the display is not full screen or at all square. Installed the FFIT application, the clock connected immediately, in the application several more dials, enough settings, alerts are configured from all popular applications, calls and caller name reflects correctly, you can accept or reject the call. Measured pressure and pulse, deviations from medical tonometer to 5-7 units, I think that a very worthy result. I will wear it, I will still reject the impressions, and while the store and the goods definitely advise, for such money, it's just a bomb.
va bien mais les boutons ne répondent pas toujours bien
Very nice delivery time. Good shipment. My first impression is quality smartwatch. I like the product and recommend the store
Product quality, recommend buying.
This is the product of the product, and the,, and i i, i have,, and i i i i i i i i,, and i i i i i i i i i, i i have, and i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i, i
In Moscow it came quickly in 12 days. The product corresponds to the description, like everything works) the product is satisfied.
Seller did the super fast, the product well packed extreme quality a product cheap but with high quality.
Best store I 've seen in five years. The goods are super. Happy at 100%. Israel in a week. The FFIT program is fast and convenient.
To Saratov, the order arrived in 29 days. Packed reliably. The design of the watch is decent. Metal case. On the screen there is a factory protective film. The firmware is exactly the same as on senbono S10. Translation is root. Sensors work better than on S20, but the readings are still approximate. The screen is bright, completely round. The track is beating.
Received but some manufacturing defects, waiting for my second order. I will update once i get my second order
It's okay. The order is satisfied. To pair the watch with the phone, install the FFIT app from the market scanning QR code. The clock displays an incoming call, but you can not reset it. Take messages from social. sitey, Viber and so on. For their money, in principle, a good device but nothing is good. They look elegant and not cumbersome. Product and store recommend.
Very good watch, comes with an instruction manual in English, chinese and French to follow the instructions to match it. It is made with very good materials and responds very well to the touch screen. The shipment was very fast, in two weeks I was in Spain. Recommended purchase no doubt!