Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
I really like these headphones. My wife and I tried them, and they're convenient for both of us. This is my 3rd pair of eksa headphones all different models one for me, my wife and daughter, as we play online games and also make social remote video chat with friends quite regularly. Of all the models I have, This pair gives you more options. You can use them as USB headphones or with Jack headphones. It gives great flexibility. When using the USB option, the headphones light up in red on the headphones. It's a good touch and not too extravagant unless you want to attract a lot of attention. Strong and finished. I can't talk about longevity like we just got them recently, But the original reaction is very good. I feel, that you will get a lot of for your money with these headphones and will recommend them to any of my friends or families are looking for new headphones.
Sound is great all the details are there. While I play overwatch I can hear where all the shots come from and avoid the Flankers. I do recommend this as the quality of audio is superb .
I was impressed by how light the EKSA Air Joy Pro headset really is. I have bought others that claim to be light, but they are several times heavier and more clunkier. This earphone is slim, trimmed and comfortable without wiring between the ears to catch or brake over time like others. The way the headphones pivot to fit different sizes and head shapes is hard to describe, but absolutely brilliant. The headset is not noise cancellation so you can hear the background noise if I am a strong Room, but the sound quality is excellent. I like that you use a standard USB C connector so you can easily exchange connectors when you go between devices.
Just received it a few days ago, loving it so far. The pads for the ears are breathable and comfortable, which is great for when it's warmer out so your ears don't get as sweaty as they do with leather pads. The fact that the earmuff part rotates is great for when you are storing them, they take up less space, plus they seem to fit more comfortably since they can adjust more to your head. Sound quality seems really good and so far it seems to pick up my voice really well. The fact that the microphone boom is removable so you can just use them as regular headphones is pretty cool. Actually surprised that the price on these isn't higher, they are of really good quality compared to some others of the same price range.
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