Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
I take the 2nd time, I like everything. Super.
For Musica. The sound is super. Bashi's a bomb. The microphon is so big.
Very solid, lightweight and durable.
Headphones went not much more than a month, everything works. In a couple of days I'll add to listening to how they behave
Super ears. I'm a sound fool. Take it will not regret and the microphone Super hear me perfectly checked.
Headphones are cool, a little came with a defect, the right ear Stuts. I'm listening to audio books, I'm not particularly critical. Opened a dispute, returned half the cost as requested. Do not believe the store in dispute. He promises a lot. But not the goods will not return money. The dispute resolved in my favor the administration of the site. Support for five with a plus. these headphones, sit in the ears well. Don't fall out. Of course it's not a firm, by sensor, when you control them not exactly it works, works from the second time to the third time. Looks stylish, the charge holds long enough. Slightly All the same do not reach the firm. The little things are burning. I am happy with the purchase, for 800 RE in Samara there are no such. I advise you to take even without a dispute and return 1700 gave up your money. How long do not know. I 'd like a little longer. Take it definitely. The goods are not bad.
Delivered in 2 weeks. Quality is super.
Guys, headphones Agon!!! The sound is better than in haylou GT1, I know what to compare with, wife GT1. Take it, you will not regret it. The best in its price category!!)
Amazing, it has reached my home in Madrid in only 4 days. The article is as described, of good quality. It comes very well packed and presented and is heard incredible. The rest of aliexpress stores should take an example.
Headphones for their money are good. I checked, the sound quality is good. Volume at altitude! What I liked, when holding 1 time on the earphone switches the composition. Do not knock two times each time you want to switch the track as made in other headphones. Delivery from the Russian warehouse took 6 days to perm and further to the addressee by courier for free.
He arrived before expected. As in the description. They work, they're not the big thing about sound, but they're loud. Good with the sharp ones but not with graves. They're comfortable but you can't stand up, they bother. They're also uncomfortable taking them over 2 hours.
product same as description, im very happy with the product look so premium, love it. thankx to store,
We came in a month. The case does not show the charge, apparently discharged. The sound is excellent, they sit tightly in their ears, do not interfere, do not fall out. Comes with a pouch for the case. The case is not the smallest, do not believe the photo.
Delivery fast 2 weeks. I liked the goods, the quality is good. I liked the sound in the headphones.
The connection is fast, the quality was pleasant.
I do not make the first order in this store. Headphones are fire! Sensory. Case with digital charge indication. Also shows the operating time of the headphones. The declared characteristics correspond. They work both in pairs and separately from each other. Magnets are strong, headphones in the box do not lose contact. The real time of work is 5-7 hours. Happy as an elephant!!! Seller 5 zvezd!
To Kiev reached 14 days from the time of order. Delivery by new mail. Came almost fully charged 95%. Packing is above all praise. The sound is not bad. Basses are present in sufficient quantity, but not more than that. The top is not hurt. The middle is also norms. For an unsophisticated listener, games, yutub is the most it is, considering the price. Took on the action for 560 UAH. Tested on the iPhone 6s no brags. Was removed from the phone for 5 meters all OK. Let's see how it will be next, if I complement the review.
The headphones are very good. In the ear sit like poured. Sound at altitude, quite clean. Worth your money. Included is a chick-type pouch, replaceable silicone inserts for different sizes. Class!!! To the store Thank you so much!!!
I loved it.! Both the presentation and the sound! I recommend 100%. Thank you very much to the store.
Llegó a Chile en menos de dos semanas. Tenia poca expectativa ha que no había criticas de estos audífonos en la web. Se unen al iPhone rápidamente, se escuchan muy bien. El audifono para hablar se escucha muy bien ( mejor que el Haylou GT1 pro). Lo recomiendo