Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Наушники очень хороши. Звук отличный в играх задержки я не заметил. Так что берите. Единственное НО... Доставка 2 месяца. Мне триггеры для игр за 300р пришли меньше чем за 2 недели.
Came very well packed! The earphone is amazing, the finish is awesome and the operation is simple, the pairing was very fast and the sound is very good! Will not regret, can buy without fear! Ah, arrived in less than a month.
Super, delivered to the door) I recommend
Is really amazing, the sound is very good and the battery has a reasonable length
really good price for a really good product. but the shipment took long time. its not the store fault. its just me live in other side of the world. it doesnt matter if you not in a rush. hehehe
Great headphones, store sent the product. Sound quality and the sensors are great, works very well the issue of pause and change lanes with touch. Recommend!
This is the perfect budget solution for AirPods. Great sound, great connectivity, couldn’t ask for more. Absolutely loving it! +++++
Если кратко, то СУПЕР наушники за такую цену! Сколько же обзоров было пересмотрено, и остановился на этих, и не пожалел! Это первые TWS наушники для меня, никаких проводов, как же это удобноЗвук просто ШИКАРНЫЙ сопряжение с телефоном без проблем! часа два слушал после того как получил, и громко, такой отличный звук для вкладышей! Уши не болели после них кстати. Доставка за неделю, до квартиры! Упаковка целая, не мятая. Наушники были заряжены на 70%, что радует. Отличный подарок я получил на новый год!)
Headphones came in 2 weeks. One earphone did not work! Wrote to the store, the seller replied quickly and sent free one more headphones. Dissoldered put on the charge to 100% and only then the finite. 2 days flight norms. Sound like, but Bass is not enough-equalizer to help! Quality is average for this money normul. I'll give you a month.
Отличный звук, отличное качество, отличный дизайн. Мне очень понравилось, особенно беспроводная зарядка и звук. Прям все по красоте)
I received the parcel. Delivery of days to Belgorod region. But as she left Moscow, she did not track. Headphones well, very stylish packed. On quality for liners norms. Loud, do not blunt, no delay, bass, too. Lungs, they do not fall out of their ears. I'm happy with the purchase. I will recommend to friends.
First of all, I will specify that I took on the replacement of AirPods, accordingly I compare with them. For the beginning of the shortcomings: 1) probably very sensitive to interference, passing through the same places, the sound is constantly missing. Do not pause, namely the headphones shut up. 2) If you pull out of the ears and do not put in the case-fall asleep, you put it in your ears and wake up only right. I did not immediately understand how to treat-I need to attach a finger to the sensor of the left earphone, it will wake up and connect. 3) touch control is much less convenient than gyro. In AirPods you can just knock on the earphone, here it is necessary to get on the sensor. (4) Accordingly, the reaction to tapping is not adjusted. 5) very unpleasant and loud "boom" when connected to the phone. Otherwise, everything is fine. The sound is normal, nothing on the frequencies does not particularly bulge, the battery holds well, in the case are charged quickly. In short, an excellent option! Price-quality ratio is excellent!
If order from Russia then delivery week Courier to door! Headphones are very high quality, sound at altitude! In short, baseus as always pleased!
An excellent choice, I thought for a long time that I did not regret it, a good sound, even bass is, in the ears sit perfectly, came for one day ordered from Russia, brought to the house, thanks to the producer, I advise everyone to take it will not regret it!!
The order came to Alma-Ata in 17 days. The track was fully tracked, the goods are well packed. Company baseus I know well, I ordered a lot, not a single marriage. Here are these headphones of excellent quality, the declared characteristics are honest, impeccable performance. Good store, 5 stars.
wow what a Sound. Everything ok. fast delivery
this TWS is very nice, xie xie Baseus.....Baseus jiayou
The quality of these headphones is simply incredible. Crystalline sound with nuances, good low and high volume. The micro for calls is just perfect. They are quite a success and although you can think of them as very good for the price so economical that they actually have a very high quality even if they cost 4 times more. Highly recommended. Shipping at home in 3 days, a 10 for the store and for the product.
Chic headphones, I'm just writing a review on them for the group stupidmadworld VKontakte. If interested, then fly, 2.11 as will be published. If in short, the sound is chic, the microphones are shit, the box is not very, so pack, if you take as a gift, the appearance is also not 10/10, but the guys have a long time to be whatever.
Headphones fire, packed well, sound worthy play one by one if desired