Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Super lamp, very large, shines very bright, I can not pass on how. Everything is very cool and fast. DHL brought in 6 days after payment. Order will not regret! I did not communicate with the store by the way
The Ring light is much brighter and works well. The parcel is somewhat dented but inside is all intact. The shipment was super fast from Spain all'Italia, about 6 days and are much happy ^-^ Seems to be a good product (I made a test release) and then recommend it.
It's beautiful, very good quality
Not quite stable, there is no instruction, but also so clear. The quality of light and lamps is satisfied
Excellent! Thank you so much!
Good product, customer service very great with store, good communication skill. Just that it took so much time to get to me, I guess is because of the pandemic. Thanks seller, I recommend 100%
Всё соответствует описанию . Доставка быстрая ! Спасибо !
Recommended store. The product works perfectly and the packaging and shipping protection was perfect. The order was held by Canarian customs for lack of documentation and this seller was willing to collaborate with the client. Very quick to answer questions. However, the customer service of Aliexpress did not know how to attend correctly. In the end, I had to present the paperwork and procedures. The package arrived smoothly at home, with no added costs or taxes. Very grateful to the seller who was always kind, attentive and very quick to reply.
Достойная лампа и штатив за эти деньги, покупалась со скидкой около 500 руб. Яркость достаточная. Аккуратный и функциональный пульт дистанционного управления. Длинный провод питания. Оч удобные держатели телефонов. По поводу небольшого скола в нижней части плафона, видимо это у всех. На лампе шильдик фасото. Чехол без надписи. У штатива нет чехла. Доставка менее недели до Казани, причем лампа и штатив разными посылками. Продавца рекомендую.
покупал вторую лампу у этого продавца. очень нравится. пришло очень быстро. В спорной ситуации со службой доставки продавец помог.
Great Product! Lights are Bright! Very big! It can light up entire beauty room. It’s nice and bright and looks very professional!
7 days courier delivery of Russian Post. The box with the lamp itself was broken in the center (the package is weak) but lucky, everything works. 60 watts in the room normally shine the face from a distance of 2 meters.