Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Very good! Arrived without fees, am BH.
рекомендую продавца очень общительный, наушники бомба
Bought 20.12.20G. 11.01.21 came to Samara. Headphones liked. Connected without problems. I found one drawback for myself, there is no volume control on the headphones. In the rest everything is fine.
Excellent, got it right, well packed, extremely fast. Am loving them.
All right, arrived in 23 days (Bethlehem/PA). Testing them. Arrived in packaging without any protection, but lucky, no dents.
Пришли из склада в Москве, две недели. В первый раз привез курьер. во второй раз по почте России. Сравнивал с jbl. Высокие частоты в некоторых композициях режут слух. низкие менее заметны. но можно решить при помощи эквалайзера и смены амбушюр. Амбушюры на 2+. при 70% громкости хватает на ~4 часа. В кейсе можно зарядить два раза. Ёмкость кейса маленькая. если брать на дальние расстояния, то надо позаботиться о повербанке. Есть и плюс кейса такого размера - в кармане не заметен. Оба наушника можно настроить как ведущие, это плюс.
Headphones are cool, though there is one nuance-not into any ears will enter. Enough for 3-4 hours, you can use one left speaker.
I recently bought myself a Edifier TWS NB2 and found excellent despite not having liked both fitting. But this, my friends… Fitting perfect looks, the headset is extremely comfortable, I like too, but compared to NB2 to realize that it is a bit lower even more by Delay Audio it is a little bigger and also by canceling noise, But honestly a very good and 1000x audio top to Redmi airdots in issue that is well more clear, already the Redmi is has the audio ''embolado'' and also the battery that is much larger, and also found amazing size box it, very small. Without doubt the best cost-effective there.
Fast shipping good quality sound passes a yes'm testing rate in customs still more to give response if will keep quality
To Kazan in 16 days. The quality is much better than that, the headphones for 350 rubles. The son-in-law is happy.
The package arrived in excellent condition and within the date the store mentioned. Very good product.
Fast shipping only two days from Poland to Poland. Before i buy it I use redmi air dots, this earphone have a good quality bass, sound is clean. I cant hear anything from outside! For 76 PLN You cant buy better earphone!
Delivery is quite fast and high-quality products, the sound suits. You can rush in the phone settings and choose something for yourself. True, I can not synchronize the headphones and on this sound stuffing and gives Echo and fits, separately, they work normally and when calling, I can hear well and cleanly. Connect quickly. With synchronization then I will deal with many thanks to the store
Like original show same Came well packed came very fast less than 20 here in Ceará in Brazil will come back to buy this store and commend all the phone works perfectly in all aspects to me, thanks your product show
Reached Novosibirsk a little faster than 1,5 months. The box is whole. I was tracking on my way. This is the second "ears" of this model from this store. Arrange for all 100. Will go as a gift.
Arrived early, bought in night of 27/11 and arrived in 14/12. Well packed box, arrived intact. As the handset, tested some days before writing the review and isolates, not ear drops, just missed a beat bigger in serious, but this with equalizer. Very good, especially the price paid.
Super recommend, delivery super fast was not taxed, all as the description.
They hear pretty good though for the computer you only hear one
Took 11.11, the store sent quickly, packed well, nothing was crumpled. In the work did not check-took as a gift. All the way the parcel was tracked. Came exactly in 2 weeks.
Great headset, came as the description. The package came intact. After making the pairing, to remove the box the making automatic connection, both or just a (left or right).