Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
It looks beautiful. The phone began to be charged immediately. in the kit there was a lace.
IPhone 11 charges well, but the differences in speed from normal charging I did not notice
все работает, заряжает быстро
Baseus FOREWER!!! Love you! Thank you for the best gadgets
Всё супер, рекомендую однозначно!
Ladowarka się nie grzeje ale ładuje dość wolno. Na pewno wolniej niż kabel (iPhone se2020)
It is excellent the product has arrived very quickly, and very good disposition of the store all excellent
Item as described in selling realistic, good quality :) solidly made, loads quickly LG G8x Dual Screen. Shipping 13.07 came 30.07. Contact the store very good, fast: trade, order processed successfully. Selling worthy command :) Yours
Продавец в общении шикарен, извинились за задержку с доставкой и дали скидку на будущие покупки. Ещё был приятно удивлен что в подарок положили качественное стекло для iPhone XS. Уважение и по больше хороших продавцов.
Excellent Product buy from Osorno - Chile tardo only 20 days to arrive. Very grateful.
Chegou rápido e bem embalado. Já a testei e está funcionando.
Mega! Works as it should and hope at longer charge goes nothing wrong.
Charging is normal, fed from the official BP from Huawei, charges iPhone XR from 10 to 95% in 3 + hours, the bank with wireless charging from kxiaomi charges about the same. Huge minus: constantly glowing bulb, keep this in mind.
Delivery to Almaty three weeks. Quality is normal! Works good! The store is sociable!
Quality at altitude, holograms, papers inside, with all the desire to complain about nothing, iPhone 8 and XP charges through cases without problems, the stock was put as a gift power supply, also very clear when good goods for acceptable amount it is very happy, I advise you to take only here do not take deshman
Performance is good. The store put as a gift a network power supply 5 volts, 2.1 amps with two USB connectors. Thank you! More than 5,5 Watts from the network USB unit does not consume. But, anyway, the convenience of using a significant.
A good charger, the price is certainly overstated for it. The design is cool, the bulb certainly strains over time, which is constantly burning. The material is quality, now let's see how much it will work. I advise the goods and the store. For the charging unit for 2 connectors, special thanks. 5 out of 5 if you helped my feedback, before purchase or after, you can thank me with the QR code. The link to Donat is used by bloggers, so this is an ordinary thanks for the work done on the review. Thanks in advance, this will give an additional motivation to make better reviews.
Some damaged package and opened seal. But working well. Good product.
Very good quality. Tried, charges, even in the case.
It's OK. Delivered intact.