Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of blootrix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@blootrix.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@blootrix.com
Excellent!❤
Great quality
Arrival time since the purchase, 21 days here in center RJ. Great quality construction (physical and sound). Do not expect a sound absurdly high, the sound is good, with a good record and medium-treble balanced. Delivers what it promises satisfactorily. Loaded altogether and did the test on the battery, more than 10 hours timed with volume around 85% and still left battery cuz had sleeping. The day after the battery still earned a 2 hours. Summarizing, buy without fear.
Exceeded my expectations, sound extremely balanced and still equalizável via app. I am very satisfied. Exceptional construction and finish.
Is the second box buy without words to it very good and the blue is very beautiful TB
Very good recommend for a social is perfect
Battery lasts really, not need to know how, but is around 1 day. Powerful sound pro box size, but in some styles musical box gives a squealing with max volume. Otherwise, was an excellent purchase.
Wonder product, super recommend
By reviews and comments, thought box was bigger and better. Volume is not very high, Bass TB are weak. Worth buying for maximum 150R $. Much higher than the JBL Go and far from quality flip. Put some pictures to have sense of size. Note: Not was taxed and was fast shipping
Great store, great box. Very beautiful, polished and sound top. Looks very tough. Finally, cost-effective. Arrived in 20 days in andirá-PR.
Box small volume not so high but with sound quality and faithful, not distort even with sound to the fullest! Recommend product came well packaged and arrived in 17 days to the Piauí
Box very good, sound surprise price and size, great for indoors as bedroom and bathroom (the major is nonsense). Arrived Post with 70% charge and used 11H up to 18h quietly. The power equivalent to two JBL Go2. The construction is perfect but evestimento rubberized easily with the digital. Could include cable P2 in box. More is a box excellent!!
Cost-effective. Had the Flip 4 and already heard the JBL Go, think the soundcore 2 is between the two, more close Flip 4 but is lower. The price not complain, less than half the price of flip. For me, the main advantage is be portable, fits up in pocket. Good to put a sound environment. Arrived very fast, 2 weeks. Not paid tax
Wonderful box, surprised me, excellent technology and cost effective
Bought in 11/11/2020, arrived today, led 26 calendar days. On the box just have to say, is top. sound clean and high for her size.
Bought in 11/11 and arrived today 07/12 (Campina Grande-PB). Passes Normally, no fees. Quality surprised me! Recommend to everyone! The store is congratulated the speed with which made the product posting (two days after the purchase it was already been pro BR). Congratulations! Buy without fear! The box is fantastic!
Como é incrivelmente bem acabada essa caixinha! Recebi rápido, cerca de 20 dias para SP - Brasil. A embalagem sofre um pouco, mas a caixa tem uma certa proteção nas extremidades dentro da embalagem.
Product box arrived without any protection and was crumpled will tested but seems that everything is working.